Welcome to the Office of the Registrar’s Frequently Asked Questions (FAQ) page. We know our processes can sometimes be confusing, so we’re here to help. Our most commonly asked questions are organized into tabs for easy access.
To view an answer, select a question from the dropdown, and the response will appear below.
The menus below are expandable. Select a dropdown to view its contents; only one menu can be open at a time.
Transcript requests for former students must be submitted through the online Transcript Request Form, available in the Transcript section of our website. Please note that the Office of the Registrar does not accept requests via email, fax, or phone.
The fee for official transcripts is $5 per copy. The total amount due will be determined by the number of copies requested. Payment is required at the time of the request, and transcripts will be processed and sent once payment is received. Payments can be made online via MySchoolCentral or in cash when picking up the transcript from Navarro.
As a parent, it is important that we have the most current information on your student’s contact card in case of an emergency. To update your student’s information, please follow the guidelines below:
- Address Changes: To update your address, submit one of the following documents along with a parent/guardian photo ID to the Office of the Registrar. Address changes cannot be made through the AISD Parent Portal.
- Current Lease Agreement, or
- Recent (within 45 days) Utility Bill, or
- Recent (within 45 days) Mortgage Statement, or
- Recent Property Tax Receipt
- Phone Number & Email Changes: If your phone number or email has changed, you can update it in the AISD Parent Portal or submit the changes to the Office of the Registrar. No additional documentation is required for phone number or email updates.
Registration and enrollment procedures are available on the Enrollment page of our website. For additional assistance with Enroll Austin, visit https://www.austinisd.org/enroll.
Representatives of third-party agencies or organizations requesting verification of a former student’s enrollment or graduation should submit their request to Sandra Chavera, Registrar for Enrollment Services & Student Records, via email at sandra.chavera@austinisd.org or by fax at (512) 414-6424.
After completing online registration, you must visit Navarro during registration support hours, Monday–Thursday from 8:30 am to 10:30 am. Be sure to bring all required documents with you, even if you uploaded them to Enroll Austin. Please note that the Office of the Registrar does not contact parents to notify them when to come in to finalize enrollment.
Students who graduated with the Class of 2024 or later are eligible to request a duplicate diploma by completing the steps below. Please note that students who graduated with the Class of 2023 or earlier are not eligible to receive a duplicate diploma through Herff Jones, as those diplomas were produced by a different vendor that no longer has access to our diploma template.
To request a duplicate diploma, students must:
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Complete the Herff Jones Duplicate Diploma Request Form.
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Request and obtain a copy of their official high school transcript.
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Mail the following items to:
Herff Jones – Diploma Customer Service
4601 W. 62nd St.
Indianapolis, IN 46268
Required documents:
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Completed Duplicate Diploma Request Form
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Copy of high school transcript
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Check or money order for $45
If a former Navarro student has enrolled at your school and you need to request records, please follow these guidelines:
- Texas Public or Charter Schools: Submit your request through the Texas Records Exchange (TREx) system. Our campus can be found by name as Navarro Early College H S or by LEA code 227901004. All Texas public schools are required to use TREx for student record exchanges.
- Private or Out-of-State Schools: Submit your request via email to sandra.chavera@austinisd.org or via fax to (512) 414-6424.